Getting the Flow Right: The client had an idea of how to solve the problem, but we took the time to dig even deeper first. We focussed on mapping out the experience and identifying customer pain points and goals.

This project's goal was to have dashboard for MVP clients and normal clients. The product must be able to interface with clients to view their assets' performance, as well as providing the option to download the data and for information to be easily displayed and analysed. It was stressed to me that the product be visually appealing, while easy and intuitive.

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Our team included stakeholders, four developers, project managers, UX researcher and myself. As the lead UI/UX designer, I was responsible for conducting research, producing sketches, wireframes, mockups and a prototype. The project manager and I worked directly with the client on iterating the user flows, which were a vital component of this project. I also collaborated with our developers to make certain they understand our design thoroughly before launch.

Stakeholder meetings: Having everyone in the room at the same time proved invaluable. It kept the decision loop short and gave us all a chance to all get energised and start to get excited about solving the problem ahead!

Online Platform: Following a successful launch, we are taking a short breather and preparing to enter into Phase 2 of the project. We plan to start creating the dashboards on Qlik for faster production and more consistency.

Measure and Iterate: We’re tracking bug reports and collecting support tickets and user feedback to inform the next phase of the project.

‍User Flow Diagram: Most discussions in the initial phase of the project focused around the user flow diagram. It was used to design the user-interface, to produce the prototype, and as a guide when building the platform.

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